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IndiGo Flight Cancellation Policy 2025: Charges, Refund & Process

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IndiGo Flight Cancellation Policy 2025: Charges, Refund Rules & Complete Process

IndiGo flight cancellation policy with charges and refund explained



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Booked an IndiGo flight and now your plans have changed? Don’t worry. In this detailed guide, we will explain IndiGo flight cancellation policy, charges, refund rules, and step-by-step cancellation methods so that you can save money and avoid stress.

Many travellers search for “indigo flight cancellation” and get confused by half information and old rules. This article is written in simple English and is updated for 2025 travellers who want a clear, practical explanation.

What You Will Learn in This Guide

  • IndiGo flight cancellation rules and important conditions
  • How to cancel an IndiGo ticket online (website & app)
  • Different cancellation charges based on time and fare type
  • Refund process, timeline and vouchers
  • Same-day changes, rescheduling and no-show cases
  • How to talk to IndiGo customer care for cancellation
  • Smart money-saving tips before cancelling any IndiGo ticket

1. Basic Understanding of IndiGo Flight Cancellation Policy

Before you cancel your flight, it is important to understand a few basic points of IndiGo’s cancellation policy:

  • Ticket type matters: Refund rules are different for saver, flexi, corporate or promotional fares.
  • Timing matters: Charges are usually higher when you cancel very close to departure time.
  • Route matters: Domestic and international sectors may have different fee slabs.
  • Channel matters: If you booked via a travel agent or third-party site, you may need to cancel through them.

Always check the latest terms on the official IndiGo website or in your booking confirmation email before making a final decision.

2. How to Cancel IndiGo Flight Online (Website & App)

Cancelling an IndiGo flight is easiest when done online. Below are the steps for both the website and mobile app.

2.1 Cancel IndiGo Ticket via Website

  1. Open the official website: goindigo.in
  2. On the homepage, click on “View / Change Booking” (or “Manage Booking”).
  3. Enter your PNR / Booking Reference and the Last Name of the passenger.
  4. Click “Get Itinerary” to view your booking details.
  5. Select the passenger(s) and segment(s) you want to cancel.
  6. The screen will show cancellation charges and refund amount before you confirm.
  7. If you agree, click “Confirm Cancellation”.
  8. You will receive an email and SMS confirming the cancellation and refund mode.

2.2 Cancel IndiGo Ticket via Mobile App

  1. Install or open the official IndiGo app on your smartphone.
  2. Login using your mobile number or email (or continue as guest using PNR).
  3. Go to “My Trips” or “Manage Booking”.
  4. Select the booking you want to cancel.
  5. Tap on “Cancel Flight” and choose the passengers/leg.
  6. Review the charges and refund amount displayed.
  7. Tap “Confirm” to complete the cancellation.

In both methods, always take a screenshot of the final cancellation page for your records.

3. IndiGo Flight Cancellation Charges: How Much Will You Lose?

One of the most common questions is: How much money will be deducted if I cancel my IndiGo ticket? The answer depends on several factors:

  • Whether the flight is domestic or international
  • Time left before departure
  • Fare type (Saver, Flexi, Lite, etc.)
  • Booking channel (direct or via agent)

As a simple rule:

  • Cancelling well in advance is usually cheaper.
  • Cancellation within a few hours of departure often leads to high charges or even no refund.

Note: Rather than remembering every fee slab, always check the “Modify/Cancel” section during the process. IndiGo clearly shows the exact deduction and net refund before you confirm.

4. 24-Hour Grace, Free Cancellation & Zero Fee Scenarios

Airlines sometimes offer special conditions where cancellation charges may be low or zero. These can include:

  • Promotional offers where change fee is waived for certain dates.
  • Situations where IndiGo itself changes or cancels the flight.
  • Cases like major schedule change, where you may be eligible for free rescheduling or full refund.

If IndiGo cancels or significantly reschedules your flight, you are usually given options such as:

  • Full refund to original payment method or credit shell/voucher
  • Free rescheduling to another available flight

Always read the specific email that IndiGo sends in such cases, as the available options and deadline will be mentioned clearly.

5. Refund Rules: How and When Will You Get Your Money Back?

Once you cancel an IndiGo flight, your refund will depend on:

  • Type of fare (refundable vs non-refundable)
  • Time of cancellation
  • Mode of original payment

5.1 Refund Timeline

  • For online payments (UPI, cards, netbanking), it may take a few working days for the amount to reflect in your bank or card statement.
  • For travel agent bookings, IndiGo may send refund to the agency, and the agent will process it to you.
  • If the amount is converted to a credit shell or voucher, it is usually visible in your IndiGo account or booking email.

If your refund is delayed beyond the normal time frame, you can raise a query with IndiGo customer care, sharing your PNR and cancellation reference.

5.2 Refund vs Credit Shell

Sometimes IndiGo may offer a credit shell (travel credit) instead of sending cash back to your bank. This can be useful if:

  • You plan to travel again with IndiGo within the validity period.
  • You want to avoid waiting time for bank refund.

However, if you prefer a full refund to your bank, check if your ticket and situation allows it before accepting travel credit or vouchers.

6. Same-Day Changes, Rescheduling & No-Show Cases

Not everyone wants to fully cancel the ticket. Sometimes you just want to change the date, time or route. In that case, rescheduling may be better than cancelling.

6.1 Change vs Cancel – Which is Better?

  • Change (Reschedule): You pay a change fee (if applicable) plus fare difference, but your ticket remains active.
  • Cancel: You lose a cancellation fee and then wait for refund as per policy.

If your new travel date is fixed and available, rescheduling is often simpler and more practical than cancelling and rebooking.

6.2 What is a No-Show?

If you do not show up at the airport and also do not cancel your booking before departure, it may be treated as a no-show. In many no-show cases:

  • Only taxes or a small portion of the fare is refundable (if at all).
  • The base fare may be fully forfeited.

To avoid this, always cancel or change your ticket before departure time, even if you are sure you cannot travel.

7. IndiGo Customer Care & Airport Counter Cancellation

Although online cancellation is easy, there are situations where you may want help from IndiGo support.

7.1 When to Contact Customer Care

  • If your booking was made through a third-party travel website and you are confused about where to cancel.
  • If there is a medical emergency or death in the family and you want to request a special waiver.
  • If you see an error in cancellation charges and want clarification.

You can contact IndiGo via:

  • Official call centre numbers
  • Support email
  • Social media handles for quick responses

7.2 Cancelling at the Airport

In rare last-minute cases, you can try cancelling or rescheduling at the IndiGo airport counter. However, keep in mind:

  • Last-minute changes may attract higher charges.
  • Staff will follow the same system rules as online cancellation.

Whenever possible, use the online system first — it is quicker, transparent and shows the exact amount in real-time.

8. How to Check IndiGo Flight Cancellation Status

After you cancel your ticket, it is good practice to confirm that the process is complete and refund has started.

  1. Check your email for cancellation confirmation from IndiGo.
  2. Log in to your IndiGo account or use “View / Change Booking” to confirm the booking shows as cancelled.
  3. Monitor your bank/UPI/card statement for refund entries.
  4. If you received a voucher or credit shell, keep the reference code safe.

If anything seems incorrect, contact IndiGo support with your PNR, booking date and cancellation date.

9. Smart Tips to Save Money When Cancelling IndiGo Flights

Here are some practical tips to minimise your loss when cancelling a flight:

  • Cancel early: As soon as you know you cannot travel, check the charges and cancel or reschedule. Waiting till the last day usually costs more.
  • Check fare type before booking: Sometimes a slightly higher flexible fare can save you a lot in case of changes.
  • Keep track of schedule changes: If IndiGo changes the timing or route, you may be eligible for special options like free change or full refund.
  • Use travel insurance: For frequent travellers, insurance can help in cases of serious medical or family emergencies.
  • Avoid no-shows: Always cancel before departure, even if you know you are not travelling.

10. Conclusion: Be Informed Before You Cancel

IndiGo flight cancellation does not have to be confusing or expensive if you understand the basic rules and take action at the right time. Remember these key points:

  • Check your fare type and cancellation rules before booking and before cancelling.
  • Use online cancellation via website or app for transparency and speed.
  • Always review the final charges and refund amount shown on screen before confirming.
  • In special cases like medical emergencies or airline-driven changes, talk to customer care for possible waivers.

If you travel frequently, understanding the IndiGo flight cancellation policy will help you take smarter decisions, protect your money and keep your travel experience stress-free.

FAQs About IndiGo Flight Cancellation

1. Can I cancel my IndiGo flight ticket online?

Yes, you can cancel your IndiGo flight ticket online through the official website or mobile app. Use the “View / Change Booking” or “Manage Booking” option, enter your PNR and last name, and follow the on-screen steps.

2. Will I get a full refund if I cancel my IndiGo ticket?

Full refund is usually available only in special cases such as airline-initiated cancellations or specific flexible fares. In most normal cancellations, a cancellation fee is deducted and the balance is refunded as per the fare rules.

3. How long does IndiGo take to process refunds?

Refund timelines depend on your payment method and bank. In many cases, it may take a few working days for the amount to appear in your bank account or on your card statement.

4. What happens if I do not cancel and do not board the flight?

If you neither cancel the ticket nor show up for the flight, it may be treated as a no-show. In such cases, the base fare may be forfeited and you may receive only limited or no refund, depending on the fare rules.

5. Can I change the date instead of cancelling my IndiGo flight?

Yes, you can reschedule your IndiGo flight instead of cancelling. You may need to pay a change fee and any applicable fare difference. This is often better than cancelling if you know your new travel date.

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